Rhätische Bahn AG · September 2025 bis Mai 2026
Standardised, consistent and action-oriented communication throughout the passengers’ journey
As part of the project, the Rhaetian Railway’s current passenger information system was analysed in detail through site visits and interviews with all specialist departments, before initial strategic directions were identified.
Based on this, more than 200 requirements for a future passenger information system were drawn up: ranging from timetable enquiries and bookings, through to wayfinding at stations, to communication on board trains. Following a prioritisation exercise, ‘quick wins’ were identified which can be implemented in the short term and will improve the travel experience in Graubünden.
Key areas of service
- Current situation assessment and SWOT analysis
- Customer journey mapping
- International benchmarking
- Requirements management
- Development of strategic roadmaps
- Creation of mock-ups
- Development of organisations
Special features
Specific passenger segments, coordination with partner railway undertakings both domestic and abroad is required, integration into existing systems.